Cancellation and Refunds & Returns
Thank you for shopping with us! We want to ensure that you have a positive experience when buying fresh fruits and vegetables from our website. Due to the perishable nature of our products, we have specific guidelines for returns and refunds to maintain the highest quality standards for our customers.
Shopifresh Orders Policy
Please Note: This is valid only for Shopifresh Orders
Refund Policy
Your Money is Secure, If your Amount Has been deducted from UPI or Debit/Credit Card or Net-banking or Wallet Please do not worry, Your money is safe as per Consumer Safe guarding Guidelines
Cancellation Policy
Thank you for choosing us! We're dedicated to providing you with exceptional service. Please review our cancellation policy below:
Once Orders Placed Cannot be Cancelled
We understand that situations may arise where you need to cancel an order. However, please note that once orders are placed, they cannot be cancelled. We start preparing your order as soon as your order is confirmed, and our delivery partners are promptly dispatched to ensure you receive your order and on time. We encourage all customers to double-check their orders before finalizing them to ensure accuracy and satisfaction. If you have any concerns or questions, please contact our customer support team before placing your order. We're here to help and provide any necessary information to assist in your decision-making process. Exceptions may be considered in extraordinary circumstances, such as unavailability of ingredients or unforeseen emergencies. However, these exceptions will be assessed on a case-by-case basis and are not guaranteed. We appreciate your understanding and cooperation in adhering to our cancellation policy.
Important Points
it usually happens when bank servers are not able to confirm the payment status immediately
if bank confirms the payment to our servers within next 15 minutes, your order will be processed automatically
if bank confirms the payment to our servers after 15 minutes , then our system will reject the order and initiate the refund automatically
After Refund is initiated, it takes 5-7 working days to get the amount back in your account.
Return Policy
Given the perishable nature of our products, we are unable to accept returns once the products have been delivered.
Damaged or Incorrect Items: If you receive an item that is damaged, spoiled, or incorrect, please contact our customer service team within 24 hours of receiving your order. You may be eligible for a replacement or a refund, depending on the circumstances.
Quality Guarantee: We take great care to ensure the quality of our products. If you find that any item does not meet our quality standards, please contact us immediately, and we will review the issue.
Contact Us
If you have any concerns or issues with your order, please contact us as soon as possible. Our customer support team is available to assist you:
Email: info@shopifresh.com
Phone: +91- 724 0000 124
We appreciate your understanding, and we are committed to ensuring you receive the best possible service for your fresh produce needs.